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Terms Conditions That Apply to Your dhone88 Account

These terms set out what you agree to when you open and use a dhone88 account — covering deposits via bKash, Nagad, and Rocket, how we handle your wallet, and the rules that govern every session.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsBonus and promotion conditionsAccount closure process

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What These Terms Cover and How They Apply

dhone88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on dhone88, you accept these terms in full. They apply to every action you take — from your first bKash deposit to withdrawing funds back to your Nagad or Rocket wallet. We may update these terms at any time, and the version

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published on this page at the time of your activity is the one that governs it. If a change affects how your account works, we will post a notice before it takes effect. You are responsible for reading the current terms before each session. These terms
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apply only where dhone88 is available under your local law and in eligible regions — if access is restricted in your location, these terms do not create any right of use. Disputes are handled through the process described in the contact section below. Using your account
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after an update means you accept the revised terms. For payment-specific conditions — including how bKash, Nagad and Rocket transfers are processed, confirmed or reversed — refer to the wallet terms section within your account settings.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team can walk you through it. You can reach us through live chat inside your account dashboard, by email, or through our mobile-accessible help centre — all channels are monitored for account and terms queries.

Live Chat Open your account dashboard and tap the chat icon. A support agent will respond to terms and account queries directly from that window.

Email Support Send your terms-related question to our support address listed in your account profile. We aim to respond with a clear written answer.

Help Centre The help centre inside the account menu covers common terms questions — account rules, wallet conditions, and what triggers a verification request.

HOW WE HANDLE TERMS

Account Security, Data and Your Rights Under These Terms

These terms are not a one-way document. They also describe what we commit to: how your account data is stored, how wallet transactions via bKash, Nagad and Rocket are recorded, and the steps you can take to request changes or close your account entirely. We hold the minimum account data needed to process your transactions and verify your identity — nothing beyond that. You can request a summary of what we hold by contacting support through your account dashboard.

Account Data Retention

We keep your account and transaction records for as long as your account is active and for the period required after closure to meet our record-keeping obligations.

Wallet Transaction Records

Every bKash, Nagad and Rocket transaction linked to your account is logged and visible in your account history. You can raise a query on any entry through live chat.

Account Security Practices

Your account is protected by OTP-based login verification. If you receive an OTP you did not request, contact support immediately through the dashboard chat.

Requesting Account Changes

To update your registered mobile number, request data access or close your account, submit the request through email support or live chat with your account ID ready.

Common Questions About These Terms

These are the questions we get asked most often about how our terms work in practice — from what happens when terms change to how withdrawal conditions apply to your Rocket or Nagad wallet.

Access and eligibility depend on your local law and the regions dhone88 supports. If the platform is available where you are, these terms apply in full from the moment you open your account.

We post the updated terms on this page before they take effect. Continuing to use your account after the update means you accept the new version. We will flag significant changes in your account notice area.

General payment conditions are covered here. Wallet-specific processing rules — including how confirmations work and what happens with a failed transfer — are detailed in your account settings under payment terms.

Yes. Contact our support team via live chat or email with your account ID. We will provide a summary of the personal and transaction data held against your account within a reasonable timeframe.

Withdrawal requests require identity verification to be complete on your account. If your Nagad or Rocket wallet is not yet verified, the account settings page will show the steps needed to clear it.

Submit a closure request through live chat or email support. Any pending wallet balance must be withdrawn first. We will confirm closure in writing to your registered contact once it is processed.

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